In October, I wrote a column about Jed Shafer, a teacher in Oregon who found himself on the wrong end of the student loan repayment bureaucracy.
Mr. Shafer thought he was following the rules to qualify for the public service loan forgiveness program, and spent years communicating carefully with the loan servicers who collected his payments on behalf of the federal government. But it turns out he hadn’t been doing it correctly after all.
The result? He learned he was going to...